FREQUENTLY ASKED QUESTIONS

To ensure you have a pleasant experience with our Employer and Recruiter Center, we have compiled a list of areas you may have questions about. Please click on the links below to receive detailed information on the topics you'd like to be addressed. For more information, please feel free to call Customer Service between 9 a.m. and 6 p.m. Eastern Time at 877-7JOBCOM or send us an email at info@job.com.

My Account

  1. How many users can be assigned to one account?
  2. What do I do if I lost/forgot my password?
  3. Will I receive an invoice in the mail for my account purchase?
  4. How can I change the status of my membership package?
  5. How can I update my account information?
  6. Why can't I log in to my account?
  7. How do I establish an account?
  8. Where can I login to my account?
  9. Why can't I register for an International account?

Resume Database

  1. Why can't I find any resumes that match my resume search?
  2. How can I receive resumes in my email?

Job Posting Slots

  1. How do I post a job?
  2. How do I edit my job posting slot?
  3. Why wasn't my job posting approved?
  4. What is job highlighting and how does it work?
  5. How long will my job be posted on Job.com?
  6. How can I refresh my job?
  7. How can I get back my old, deleted job and/or template?
  8. How can I get back an old application that has been deleted?
  9. Can I email job applications?
  10. Can I print job applications?
  11. Why am I being prompted to replace one or more of my active jobs?
  12. I just posted my new job. Why is it not immediately live?
  13. How can I ensure that only the most qualified applicants for my jobs are getting to my inbox first?
  14. How can I increase the number of responses I receive from my job posting?
  15. How can I get more visibility out of my job posting?
  16. Can I edit the job information from those jobs posted in additional categories and/or locations?
  17. Can I change the categories and locations of my sub-postings?

Free Demo Account

  1. What is included in the Free Demo Account?
  2. Why isn't my demo account working anymore?

Payment

  1. How can I update my payment information?
  2. Why am I unable to submit my credit card information?
  3. What do I do if my coupon code isn't working?

General/Miscellaneous

  1. Where can I find Job.com's Terms and Conditions?
  2. Who can I talk to about my account?
  3. How does Job.com differ from other job boards?
  4. What sites are in the Job.com career network?
  5. Where can I find an overview of Job.com's Job Posting and Resume Searching Packages?

My Account

How many users can be assigned to one account?
All Job.com accounts are single user accounts, and Job.com does not allow multiple users to access an account. However, Job.com does allow employers or recruiters to register for multiple accounts should your organization have a need for multiple employees to utilize the Job.com website. [back to top]
What do I do if I lost/forgot my password?
If you are trying to login to your account, and cannot remember your password, simply click on the "Forgot Password?" link on the login page and submit your email address. Your password will then be emailed to you at that address. [back to top]
Will I receive an invoice in the mail for my account purchase?
Job.com does not mail invoices when purchases are completed. Rather, you will receive an order confirmation in your email which will include your package details, our full business address and your billing information including the last four digits of your credit card upon your initial purchase, only. Job.com encourages you to print the order confirmation for your records. [back to top]
How can I change the status of my membership package?
Within your Employer and Recruiter interface, you can make changes to your membership package at any time. If it is more job slots you need, you can upgrade prior to your membership renewal period for a pro-rated fee or upgrade at the time of your renewal and start posting more jobs at your new package rate. You can downgrade your package prior to your renewal period and have your downgrade effective upon your next membership renewal date.

You also have the capability to select the Do Not Renew option at any time. This option will take effect on your next membership renewal date. You will continue to have access to all of your account features until the DNR becomes effective.

To change the status of your membership package, mouse over the Recruiter Menu tab and click on the "Manage My Account" link. On the Manage My Account page you will find a brief description of your membership package along with tabs that enable you to Upgrade, Downgrade, and DNR your package. [back to top]

How can I update my account information?
Job.com has made it even easier for you to hire quality candidates for less by giving you the ability to fully manage your entire account - ANYTIME, ANYWHERE! You can manually edit and update the various functions of your package from your personal account information to your number of "job slots" just by signing in to your account. To update any of your account information, you can mouse over the Recruiter Menu tab and click on the "Manage My Account" link. From the "Manage My Account" page you can make modifications to your company profile, payment information, package status and change your password. [back to top]
Why can't I log in to my account?
If you're having trouble logging in to your account and/or navigating throughout the site, we recommend that you clear your cookies before making another attempt to access our site. If you have any questions in regards to clearing your cookies, please contact your Network Administrator. [back to top]
How do I establish an account?
Whether you would like to request a complimentary demonstration of the Job.com Employer and Recruiter Center or subscribe to one of our membership packages, you can register for an account in a matter of seconds!

You can register directly from our homepage at http://employer.job.com or by calling one of our friendly and knowledgeable Recruiter Services Representatives who will be happy to help you register and assist you with any other questions you may have about our site and services. All of our Recruiter Services Representatives can be reached at 877-2JOBCOM, Monday through Friday from 9 a.m. to 5 p.m. Eastern Time. [back to top]

Where can I login to my account?
To log into your Job.com account, please visit http://employer.job.com and click on the "Employer Login" button to the right of the homepage. [back to top]
Why can't I register for an International account?
Because Job.com only accepts U.S.-based resumes at this time, we do not allow Employers and Recruiters from other countries to register for our hiring services. [back to top]

Resume Database

Why can't I find any resumes that match my resume search?
If you are having trouble finding resumes that match your search in our database, it's best to first try refining your search. Experiment with various keyword searches as well as broaden your search by adjusting the last active date and increasing the mile radius within a specific zip code of the job location. Also consider using the Advanced Search Options to help identify only the most qualified candidates for your openings.

On average, Job.com receives over 7,500 new resumes daily. We strongly encourage you to set up multiple Resume Search Agents that will automatically run scheduled searches either daily or weekly, based on your preference, and send resumes that match your search directly to your email inbox. [back to top]

How can I receive resumes in my email?
You can save any resume search directly from the Search Resumes page of your account as well as set up Resume Search Agents that will email you matching resumes, either on a daily or weekly basis depending on your preference. You can save as many searches as you'd like and have up to 10 Resume Search Agents running simultaneously. [back to top]

Job Posting Slots

How do I post a job?
Once you purchase the job posting package of your choice and your payment is authorized, you can return to your Job Dashboard to post your jobs. You can access the Job Dashboard by clicking on the "Job Dashboard" link from your main screen menu. You can then click on the Post New Job tab and perform the following:
  • Provide basic information about your job such as job title, description, and location.
  • Provide more detailed information about your job and select optional filtering criteria such as required education level, years in the workforce, and necessary certifications, to help you quickly identify the most qualified candidates.
  • Submit your job ad for approval.

Jobs will typically be approved and appear on Job.com within one business day, Monday through Friday. Any jobs submitted over the weekend will be approved on the following Monday. [back to top]

How do I edit my job posting slot?
You can make changes to your job slots at any time just by logging in to your account and navigating to your Job Dashboard. Here you can make changes to your active jobs, job templates and inactive jobs. Simply click on the "Edit Listing" link under the actions column of the job you'd like to modify, then edit and save your changes. [back to top]
Why wasn't my job posting approved?
While Job.com reserves the right to reject any job posting for any reason, we encourage you to review the following most likely causes and solutions for an unapproved job and return to your Employer/Recruiter account to make any necessary corrections:
  • Your job is posted in the incorrect section
    Please check to make sure your job is posted in the appropriate category, i.e., postings defined as "work at home" or "Business opportunities" must be posted in the section designated as "Work at Home/Business Opportunities".
  • Your job is not recognized as an individual opening for traditional, W-2 or 1099 employees
    • Please review your posting to be sure that it does not include any of the following prohibited material: Positions that require a monetary investment by the job seeker, Advertisements for Multi-Level Marketing (MLM) positions, International postings, anything related to the adult entertainment industry.
    • Your posting may require a jobseeker to purchase a kit, additional documents, tapes, workbooks, attend a seminar, or make a financial investment. This information must be clearly stated, and your posting may be required to move in to the "Work at Home/Business Opportunities" section.
  • The information included in the job posting is unclear and/or inaccurate
    • Please review your posting for any grammatical and/or spelling errors.
    • Be sure that your posting contains enough information to allow a job seeker to make a reasonable informed decision as to whether to apply or not apply.
    • Be sure that your posting contains fully accurate and accountable information in each section of the posting.
    • URLs are also not allowed in job postings.
  • Your job posting contains inappropriate content
    • Please review your posting for any inappropriate and/or offensive and/or prohibited language.
    • Your posting may include content that is deemed as unsuitable for display.
    • Please proofread your posting to correct any spelling or grammar errors that may have triggered the inappropriate content filter.
  • For more information, please review Job.com's Terms and Conditions for a full listing of General Employer and Recruiter Rules
[back to top]
What is job highlighting and how does it work?
Job Highlighting is a feature we're offering to help emphasize your jobs and increase your application volume. You can apply this feature to your job at any time throughout your subscription, which will "highlight" the job of your choice (as if we ran over the listing with an interactive highlighter!) for a total of 30 days. By highlighting your job, candidates will instantly be attracted to your posting, giving you the extra-added exposure to fill your jobs fast!

Please be aware that the job highlighting feature will be applied to each JOB you select the feature for and NOT each of your job slots. [back to top]

How long will my job be posted on Job.com?
All job postings on Job.com remain active for 45 days. If you do not wish to continue running your job after 45 days, it will automatically be deactivated at that time. However, if you wish to continue running the job posting after 45 days, you can refresh your job, 14 days after it has been activated by retrieving your job in the Job Dashboard and clicking on the "Refresh Listing" link under the tab labeled Actions.

After refreshing your job, it will automatically be placed at the top of the rankings, as if it was a newly approved job. As an extra-added service, Job.com allows all employers and recruiters to refresh their jobs every 14 days. However, all inactive jobs are automatically deleted from the Job.com database after 90 days. After a job has been deleted from the system, there is no way to get it back, so please, handle with care! [back to top]

How can I refresh my job?
Although your job listing will remain active for a total of 45 days, you will have the option to refresh your listing after 14 days of the job being active. This is an excellent feature that places your jobs at the top of the rankings as if it were a newly approved job. After the first 14 days of your job being active, you can refresh your job by navigating to the file of the active job you wish to refresh and click on the "Refresh Listing" link under the Actions tab.

Without refreshing your job, it will become inactive after the 45 day period; however as an extra-added service, we allow all employers and recruiters to refresh their active jobs every 14 days. [back to top]

How can I get back my old, deleted job and/or template?
Once a job, or template for that matter, has been deleted from Job.com's database, there is no way for us to bring it back. In order to save you lots of time and aggravation, we at Job.com urge you to use caution when managing all jobs and job templates and ALWAYS print a hard copy for your records. [back to top]
How can I get back an old application that has been deleted?
Unfortunately, once an employer or recruiter deletes a job application, there is no way for them to get it back. In addition to sending all job applications to yourself and others via email, it is also wise to always print out a hard copy to save for your records. [back to top]
Can I email job applications?
Absolutely! Need a second opinion? Is your boss across the country? No matter what the situation, Job.com has made it convenient for you to manage your job applications by giving you free reign and giving you the opportunity to email your job applications to the email addresses of your choice. Just click on the "Email Application" link next to the application you want to email on the "Manage Job Applications" Page and away the application goes! [back to top]
Can I print job applications?
Of Course! To print your job applications, click on the "Print Application" link next to the application you want to print out on the "Manage Job Applications" Page. Within a couple mouse clicks, you will have a fully printed document that will be a great reference tool when you're interviewing your next top employee found on Job.com! [back to top]
Why am I being prompted to replace one or more of my active jobs?
If all your job slots have been filled, and you would like to post a new job, you will be prompted to either replace one of your existing jobs or purchase additional job slots by upgrading your package. You can replace any active job listing by deactivating the active job of your choice and then replacing it with a new job. To do so, simply click on the "Deactivate" link under the Actions tab in the file of the active job you wish to replace. Each time you deactivate a job, you will have the ability to replace your slot with a new job.

If you'd like for all your existing jobs to remain active, and just post new jobs, you can do so by upgrading your package. Not only will you receive more job slots without interrupting your current postings, but you'll also improve your rankings AND your visibility by adding on more slots! To upgrade your package, navigate to the Manage My Account page and click on the Upgrade tab. [back to top]

I just posted my new job. Why is it not immediately live?
The standard job approval process takes one business day, Monday through Friday. Any jobs submitted over the weekend will be approved on the following Monday. If your job is not live after 72 hours, please call someone from our reliable Customer Service team for assistance. The Job.com Customer Service Team can be reached at 877-7JOBCOM, Monday through Friday between 9 a.m. and 6 p.m. Eastern Time. [back to top]
How can I ensure that only the most qualified applicants for my jobs are getting to my inbox first?
Throughout the job posting process you have the option of setting up Applicant Screening. Applicant Screening allows you to filter out irrelevant applications by allowing you to establish a pre-set criteria to separate your "A-List" candidates from your "B-List" candidates.

Once Applicant Screening is enabled for your job posting you will begin receiving applications in your email where the type of candidate will be identified in the subject line followed by the Job Title and Tracking number. [back to top]

How can I increase the number of responses I receive from my job posting?
You can also add a highlight to your job, making it stand out among all other job listings as well as post your job in additional categories and locations (see question, "How can I get more visibility for my job posting?")

It's also very important that you review the number of times your job has been viewed versus the number of applications you received from within the job dashboard. If you're getting a lot of views but few applications it's possible that the description of the job isn't appealing enough to the job seeker. We recommend you put yourself in your potential candidate's shoes and consider what they would search for when looking for a job like yours. Try adding a variety of relevant keywords in the job description along with some perks to the position. You can even try swapping out the job category or location to attract a new pool of candidates. With Job.com's reusable job posting slots you can make unlimited changes to your job, anytime! [back to top]

How can I get more visibility out of my job posting?
Want more responses to your job posting? In addition to the ability to add a highlight to your job posting, (see question, "What is job highlighting and how does it work?") for a small fee, you can also opt-in to have your job listed in up to 3 additional job categories and 3 additional job locations for a duration of 45 days. This means that your job will be found by a multitude of diverse job seekers running a variety of searches, ultimately generating more exposure and more applications to your position! [back to top]
Can I edit the job information from those jobs posted in additional categories and/or locations?
All edits to your jobs posted in additional categories and/or locations are to be made through your master job posting. The master job posting is the job ad you originally created prior to opting in for your sub-postings. Please note that any changes made to the original ad will be applied to all additional sub-postings and you cannot make changes directly to your sub-postings. [back to top]
Can I change the categories and locations of my sub-postings?
Your jobs will be listed in up to 3 additional categories and/or 3 additional locations of your choice for 45 days upon opting in to the service. You cannot make any changes to the additional 3 categories and/or 3 locations until this service expires. [back to top]

Free Demo Account

What is included in the free demo account?
Want to take a test drive of our service before purchasing a membership? Job.com's free demo account will provide you with temporary access to our extensive resume database through a guided tour with one of our knowledgeable Recruiter Services Representatives. Once your demo account is initiated you can search and view live resumes, explore our interactive folders and manage your account and subscriptions. You may request your free test drive of Job.com by registering directly off of our homepage at employer.job.com or call us to immediately set up your demo account at 877-2JOBCOM. Our Recruiter Services Representatives are available Monday through Friday from 9 a.m. to 5 p.m. Eastern Time.

Our national database has millions of resumes from candidates with every career level and background. Take your free tour of Job.com today and learn how you can Hire Qualified Candidates for Less! [back to top]

Why isn't my demo account working anymore?
If your demo account is no longer working, your account could have expired. Employers and Recruiters have a total of 30 minutes from the initial demo time to test out their demo account. If you still have time left in your account, it is probable that you exceeded the maximum number of resume views, and are no longer permitted to use your demo account.

For total resume database access, please contact your personal Recruiter Services Representative who will be happy to help you with all of your hiring needs! Our representatives are available Monday through Friday from 9 a.m. to 5 p.m., Eastern Time at 877-2JOBCOM. [back to top]

Payment

How can I update my payment information?
You can quickly and easily update your payment information, without interrupting your service by clicking on the "Manage My Account" link from the Recruiter Menu tab. Here you will find ALL of your account information where you can make modifications anytime you'd like. Your payment information can be found in the right column of the page. Simply click on the "Modify Payment Information" link and then submit and save your new information. [back to top]
Why am I unable to submit my credit card information?
If you're having trouble submitting your credit card information, you most likely have been locked out of Job.com's system due to our security and fraud detection parameters. If you are locked out of our system, please call one of our friendly Customer Service Representatives who will be happy to assist you. Our representatives are available Monday through Friday from 9 a.m. to 6 p.m., Eastern Time at 877-7JOBCOM. [back to top]
What do I do if my coupon code isn't working?
In the event that your coupon code is not working or is invalid, please call one of our friendly Recruiter Services Representatives and they will be happy to assist you. Our representatives are available Monday through Friday from 9 a.m. to 5 p.m., Eastern Time at 877-2JOBCOM. [back to top]

General/Miscellaneous

Where can I find Job.com's Terms and Conditions?
Job.com's Terms and Conditions can be found at the footer of every page within the Employer and Recruiter Center. Just scroll to the bottom of the page and click on the "Terms of Use" link or visit the link provided below:

http://employer.job.com/load.job/terms/ [back to top]

Who can I talk to about my account?
Since customer service is #1 at Job.com, you can count on contacting one of our qualified, knowledgeable, and efficient Customer Service Representatives in the event that you need assistance with your Account. Our representatives are available Monday through Friday from 9 a.m. to 6 p.m., Eastern Time at 877-7JOBCOM. [back to top]
How does Job.com differ from other job boards?
First off, Job.com is not your average job board. The Job.com Career Network is your portal to connect with talented professionals from across the country searching for employment opportunities just like yours!

When posting your jobs on Job.com, you will not only gain visibility from the millions of unique visitors that come to Job.com on a monthly basis, but your jobs will also be seen on all sites within the Job.com Career Network that pertain to your job posting. (see question, "What sites are in the Job.com Career Network?" for a full list)

Secondly, Job.com offers a unique community of job seekers that turn exclusively to Job.com for their job searching needs. On average, over 60% of Job.com's visitors aren't found searching for jobs on any other major job boards.

Not only does Job.com offer a substantial amount of unique candidates, we also have unique services for exceptional prices that can't be found anywhere else on the Web. From Reusable Job Posting Slots that let you make unlimited changes to your job postings to flexible packages that can be adjusted monthly without the use of long-term contracts, Job.com is your number one source to Hire for Less! To learn more, please call Recruiter Services to request your free tour of our resume database at 877-2JOBCOM. Our representatives are available Monday through Friday from 9 a.m. to 5 p.m. Eastern Time. [back to top]

What sites are in the Job.com Career Network?
You will find a full listing of sites in the Job.com Career Network here (Adobe Acrobat plugin required to view PDF) [back to top]
Where can I find an overview of Job.com's Job Posting and Resume Searching Packages?
If you already registered with Job.com, you can navigate to the Job.com Storefront page by logging in to your account at employer.job.com and clicking on the "Find Talent with Hiring Solutions" link from the home page.

If you have not signed up with Job.com, you will need to complete our fast, easy and free registration in order to view our packages. Register with Job.com now, view our flexible and affordable packages and Hire for Less today! [back to top]